Legal Notice

A Tafona do Peregrino

General contracting conditions of the company Ramón Carús y Cia. S.A. (owner of the Hotel) with its users.


The purpose of this document is to regulate the general terms and conditions for contracting the ON LINE RESERVATION services made available to customers and users by the company Ramón Carús y Cía. S.A., with registered office in Madrid, Cuesta de Santo Domingo N.º 2, C.P.28013 through its website (hereinafter, the “Conditions for contracting the On-Line Reservation services”).
The contractual clauses set out below have been drawn up in accordance with the requirements of good faith. If you have any questions about the content, interpretation or modification of this contract, please contact us by e-mail at
The clauses relating to the main subject matter of the contract, price and service provided, as well as those relating to the services or goods to be provided in return for the price, may not be altered or modified.
The express acceptance of the contracting conditions of the Online Booking services will occur when confirming the booking by pressing the CONFIRM button, and implies full and unreserved acceptance of these contracting conditions in the version published at the time of making the contracting and booking process. For this reason, the User must read these conditions carefully, as without the prior and express acceptance of the same, the reservation cannot be carried out.
Users are obliged to use the online booking service in accordance with the law and the booking service contracting conditions, and in accordance with the rules of public order, morality and decency. Ramón Carús y Cía. S.A. may deny access to its website if the user does not comply with the conditions of use.


Ramón Carús y Cía. S.A. guarantees the confidentiality of personal data, and shall be subject to Spanish regulations regarding the protection of personal data from third parties. The user knows and accepts, in accordance with the provisions of Organic Law 15/1999 of 13 December, on the Protection of Personal Data, and its implementing regulations, that their personal data will be incorporated into a file owned by Ramón Carús y Cía., in order to proceed with the requested reservation and to carry out an offer of personalised products and services, as well as to improve the relationship with its customers. The user has the right to access, rectify, cancel and oppose his/her personal data by sending an e-mail to
Ramón Carús y Cía. S.A. is not responsible for any possible errors or security deficiencies that may occur due to the use by the user of a browser with an outdated or insecure version. It is not obliged to control, and does not control in advance, the absence of viruses or elements in the contents that could alter the software or hardware of users or persons visiting the pages, and therefore is not liable for any damages of any nature that may arise from the same.
All the information contained in the website is protected by copyright or other intellectual property rights, which belong to the copyright holder.exclusiva a Ramón Carús y Cía. S.A.


Bookings may be cancelled in writing by e-mail or via the website. In order to cancel your reservation at, you must keep your booking reference number, as this will be required in order to access your reservation within the established deadlines.
There is no charge for cancellations made 24 hours prior to the date of the reservation. Except for package bookings and group bookings (see Package Policy).
There will be no charge for cancellation of bookings, provided that it is made at least 24 hours prior to the client’s arrival date, unless otherwise stated in the conditions of the selected package or promotion.
Early departures must be notified at Reception at least one (1) day in advance. In the event of cancellation outside this period or non-presentation at the hotel on the reserved date, the User authorises Ramón Carús y Cía. S.A. (the hotel owner) to charge the credit card, whose details have been provided as a guarantee of the reservation, the amount plus tax for the first night’s stay according to the price agreed in the reservation, as cancellation costs and as compensation for damages.
Likewise, Ramón Carús y Cía. S.A. (hotel owner) reserves the right to charge the credit card provided as a guarantee of the reservation for services and articles consumed during the client’s stay at the hotel that have not been paid for on the client’s departure.
Reservations of 3 or more rooms made through the website or a combination of other booking channels are considered GROUP bookings and, as such, the hotel reserves the right to process them as a GROUP. The corresponding department of Ramón Carús y Cía. S.A. will contact the client to verify and manage the payment of the reservation. Reservations considered as a GROUP must be prepaid in full at the time of booking and cannot be cancelled or modified at a later date.
Ramón Carús y Cía. S.A. reserves the right to use the credit card provided as a guarantee of the reservation to manage the payment of the same.
If the card is not valid, Ramón Carús y Cía. S.A. will automatically cancel the reservation.


Package bookings, such as Christmas, New Year’s Eve and other packages, must be paid in full at the time of booking and cannot be modified or cancelled at a later date.


Should you wish to modify your booking, you can do so either directly on the website by entering your booking reference number, which you will be given at the time of booking, or you can contact our hotel on +34 91 541 28 00. Once your booking has been modified, the conditions and services reserved in the last modification will be applied.
If the company Ramón Carús y Cía. S.A. is unable to provide the contracted services under the agreed conditions, Ramón Carús y Cía. S.A. undertakes to provide the user with accommodation in another establishment of similar characteristics as compensation for damages.
Both parties agree not to claim any other amount derived from the damages caused in the event of early cancellation by the user and the impossibility of Ramón Carús y Cía. S.A. to provide the rooms and the service contracted.
All the prices of the services or offers included on the website will only be valid during the time that they remain accessible to the Users of the Online Booking service, for their effective contracting. Once the reservation has been made through the system, and accepted by the user, he/she must print the Proof of Reservation which will serve as proof of the services contracted and of his/her reservation. If this voucher is not presented at the hotel reception upon arrival, the hotel will not be liable for any error related to the booking. This voucher will contain all the details of the reservation, such as the start and end date of the stay, rooms and services contracted, number of people, reservation price and all other details included in the reservation, and by which the parties are bound.


Booking requests for a cot or extra bed will be subject to availability by the chosen hotel, who will inform you within a period not exceeding 24 hours whether or not to confirm your request, indicating the price supplement if any. Until such time, your reservation will be confirmed on the basis of the type of room chosen, pending confirmation or not of the availability of the extra bed.
Requests for contracting or booking of complementary services not included in the Online Booking System shall be made directly by the User at the hotel itself.
If one or more of the clauses included in the general contracting conditions of the On-Line Booking System is declared totally or partially null and void, or ineffective, this will only and exclusively affect that provision, with all else remaining subject to the same terms and generating the same obligations.


Las normas y cláusulas contenidas en el sistema de Reserva on Line, las condiciones generales de contratación, y todo el contenido de la página Web, se encuentra sometido y ser rige por la Ley Española; para la interpretación de los mismos, la resolución de controversias que pudieran surgir, con respecto a su validez, ejecución, cumplimiento, resolución, total o parcial, etc., el usuario y Ramón Carús y Cía. S.A., renuncian de forma expresa a su fuero propio o a cualquier otro que, en su caso, pudiera corresponderles, y se someten expresamente a la competencia y jurisdicción de los Juzgados y Tribunales de Madrid Capital.


Mediante la aceptación del presente contrato, el Usuario declara y acepta:

Ser mayor de edad, según la legislación vigente de su nacionalidad, tener plena capacidad jurídica y de obrar, suficiente para obligarse por el presente contrato y reserva. Declara que ha comprendido el Procedimiento de Uso del sistema de Reservas on Line y las Condiciones Generales de Contratación del Servicio de Reservas on Line, todos los cuales forman parte integrante del contrato.
El Usuario declara que todos los datos facilitados a Ramón Carús y Cía. S.A., incluidos los relativos a la tarjeta de crédito, para realizar la reserva y el contrato son ciertos, que actúa como persona física, y no a través de terceros.
La reserva queda confirmada y garantizada con una tarjeta de crédito VÁLIDA facilitada en el procedimiento de realización de la reserva y de titularidad de la misma persona que efectúa la reserva y se aloja en el establecimiento. El cliente se obliga a presentar en el momento de alojarse en el hotel mostrar la misma tarjeta para comprobar su titularidad. En caso de no ser el titular, deberá entregar una nueva tarjeta y abonar la totalidad del importe de la reserva.
Los datos de la tarjeta de crédito se recogen a efectos de garantizar su reserva. No obstante, el Usuario autoriza a Ramón Carús y Cía. S.A., a pasar el cobro a su tarjeta de crédito los gastos de cancelación que correspondieran, según se describe en el apartado Política de Cancelación.